Itinerary Contingency Plan
Emergency guidance and contacts during medical care away from home. The notes below are coordination tips, not medical protocols; in a real emergency call local emergency services immediately.
Four-step emergency path
- 1Get Help Now
If life-threatening, call local emergency services immediately (120 in China / 911 in the US) and contact your insurance assistance.
- 2Notify the Concierge
Also call our 24/7 emergency hotline; coordinators assist with language, hospital transfer and family communication.
- 3Insurance & costs
Activate your travel/medical insurance assistance and direct billing; pay out of pocket for non-direct-billed items, keep receipts and claim after returning home.
- 4Follow-up
Once your condition is stable, a medical coordinator assists with return-home arrangements and remote follow-ups at D7/D30/D90.
Insurance advice
Before travel, arrange travel/medical insurance with medical evacuation and direct billing; we can help verify coverage but do not sell insurance.
24/7 emergency hotline
Members reach a coordinator in one tap via app / WhatsApp (in the demo, via the contact info you provided).